Last Updated may 8, 2018
1. Personal identification information
What personally identifiable information of yours is collected by Arbinuity.
The organization collecting the information.
How the information is used.
With whom the information may be shared.
What choices are available to you regarding collection, use and distribution of the information.
The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Arbinuity's control.
How you can correct any inaccuracies in the information.
Notification of Changes
Arbinuity Shops and other pages on the Arbinuity Web site include links to third party Web sites. These sites are governed by their own privacy statements, and Arbinuity is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information.
B. Information We Collect
To open a Arbinuity account, you must provide your name, address, phone number, and e-mail address. In order to make payments through Arbinuity, you must provide credit card, debit card or bank account information (bank account information is required to make payments totaling more than $1000). We also ask you to choose two different security questions to answer (such as your city of birth or your pet’s name) This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and checking account fraud, and to contact you should the need arise in administering your account.
When you use Arbinuity to send money to someone else or request money from someone else, we ask you to provide information related to each transaction, including the amount of the transaction, the type of transaction (purchase of goods, purchase of services, or simple money transfer (“quasi-cash”)) and the e-mail address of the third party. We retain this information for each of your transactions through Arbinuity. We also collect the Internet address (IP address) of the computer or device you use to access your Arbinuity account, in order to help detect possible instances of unauthorized transactions.
Information About You From Third Parties
In order to protect all our customers against potential fraud, we verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with Arbinuity, we will use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to Arbinuity, and that the card has not been reported as lost or stolen.
If you register your online business with Arbinuity Shops, in some circumstances we will conduct a background check on your business by obtaining information about you and your business from a credit bureau or a business information service such as Dun & Bradstreet&153;. If you incur a debt to Arbinuity, we will generally conduct a credit check on you by obtaining additional information about you from a credit bureau, to the extent permitted by law.
If we cannot verify the information that you provide, or if you request a withdrawal by check to an address other than your verified credit card billing address, we ask you to send us additional information by fax (such as your drivers’ license, credit card statement, and/or a recent utility bill or other information linking you to the applicable address), or to answer additional questions online to help verify your information.
Web Site Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive at or leave the Arbinuity Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the Arbinuity site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with Arbinuity. We do not track the Web sites that you visit before or after you leave the Arbinuity site.
Our Use of “Cookies”
”Cookies” are small files of data that we send to your computer to allow us to recognize you as a Arbinuity customer if you return to the Arbinuity site using the same computer and browser. We send a “session cookie” to your computer if and when you log in to your Arbinuity account by entering your e-mail address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
Customer Service Correspondence
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
C. Our Use and Disclosure of Information
We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine your eligibility to receive offers for special features and 4) to improve our products and services. At your option (as indicated in your Arbinuity Profile settings), we use the information you provide to access specific third party services on your behalf and perform the actions that you request us to perform, such as invoicing winning bidders on behalf of auction sellers.
We give access to individually identifiable information about our users only to those employees who require it to fulfill customer service requests.
Disclosure to Other Arbinuity Customers
If you are a registered Arbinuity user, your name, e-mail address, date of sign-up, and whether you have verified control of a bank account are displayed to other Arbinuity customers whom you have paid or who are attempting to pay you through Arbinuity. If you are a Business account holder, we will also display to other Arbinuity customers the Web site address (URL) and customer service contact information that you provide us. However, your credit card number, bank account and other financial information will NEVER be revealed to anyone whom you have paid or who has paid you through Arbinuity, except if we are required to do so pursuant to a subpoena or other legal process.
If you are buying goods or services and paying through Arbinuity, the seller of the goods or services may request that you provide a mailing address that Arbinuity has confirmed as matching the billing address in the credit card system. You do not have to provide this information. If you do not provide the information, however, the seller may choose not to accept your Arbinuity payment and not to complete the transaction.
Disclosure to Third Parties Other Than Arbinuity Customers
Arbinuity will not sell or rent any of your personally identifiable information to third parties. Arbinuity will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission (and to other Arbinuity customers as described above). These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. See “Information About You From Third Parties” in Section B above.
We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
When a user signs up for a co-branded version of Arbinuity (e.g. Arbinuity Evite) through links on our co-branded partner's website, Arbinuity will share with the co-branded partner that user's name, e-mail address and physical address in order to provide enhanced integration between Arbinuity’s services and the services of our co-branded partner. When a user signs up for a co-branded version of Arbinuity through Intuit's QuickBooks software, Arbinuity will share with Intuit information on that user's Arbinuity transactions so that the information can be automatically entered by Intuit into the user’s QuickBooks program.
If you choose to invest in the Arbinuity Money Market Reserve Fund, we will share your information with Arbinuity Funds, a Delaware business trust which is the issuer of the Money Market Reserve Fund, and with Arbinuity Asset Management, Inc., a wholly-owned subsidiary of Arbinuity that is the transfer agent for the Money Market Reserve Fund, so that you can complete your investment more easily and can move funds into and out of the Money Market Reserve Fund without re-entering your personal information for every transaction.
We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you)
We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in California. However, this aggregated information is not tied to personally identifiable information.
Our Contacts with Arbinuity Customers
We communicate with users on a regular basis via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to confirm your opening of a Arbinuity account, to send you notice of payments that you send or receive through Arbinuity (including referral payments described below), to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.
We also use your e-mail address to send you other types of communications that you can control, including the Arbinuity Periodical newsletter, auction tips, customer surveys and notice of special third-party promotions. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on the Arbinuity Web site and changing your preferences in the Profile page of the My Account tab. You can also change your choices at any time through the same procedure.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Internet Address Information We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
When you sign up for a Arbinuity account, we send you an email with a unique referral link that you can forward to your friends. The link identifies you as the referrer. If a friend uses that link to sign up and completes the bonus requirements, you are eligible for a referral bonus. Alternatively, if you are the first user to send money to a friend who is not a Arbinuity user, you are also eligible for a referral bonus. In order for you to receive your bonus, your friend must sign up for Arbinuity and earn the $5 bonus by completing the new account bonus requirements.
Please use our referral program responsibly. We strictly enforce our Anti-Spam Policy! Read details on the Refer-A-Friend Bonus.
D. Information Security
Arbinuity is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes. For more information on Arbinuity’s security practices, please visit the Arbinuity Security Center.
Arbinuity is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes. For more information on Arbinuity’s security practices, please visit the Arbinuity Security Center. The security of your Arbinuity account also relies on your protection of your Arbinuity password. We strongly urge that you never share your Arbinuity password with anyone. Arbinuity representatives will never ask you for your password, so any e-mail or other communication requesting your password should be treated as unauthorized and suspicious. If you do share your Arbinuity password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at www.arbinuity.com and changing your Profile settings, and also contact us right away as described in Section F below.
E. Accessing and Changing Your Information
You can review the personal information you provided us and make any desired changes to such information, or to the settings for your Arbinuity account, at any time by logging in to your account on the Arbinuity Web site and changing your preferences in the Profile page of the “My Account” tab.
You can also close your account through the Arbinuity Web site. If you close your Arbinuity account, we will mark your account in our database as “Closed,” but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law (for example, to send former Money Market Fund investors a report of dividends paid during the calendar year for tax reporting purposes).
F. Contacting Us
If you have any questions about this privacy statement, Arbinuity’s information practices, or your dealings with Arbinuity, you can contact us using this form, call (402) 935-7733 Monday through Friday between the hours of 4am and 10pm PST, or write us at Arbinuity, P.O. Box 50185, Palo Alto, CA 94303.